FEES & REFUNDS

FEES

Course fees are set at competitive rates and will be advised prior to the enrolment in a course.  These fees may vary from course to course.  For up to date course fees please refer to our course outline brochures or speak to a representative from our administration team.

All fees will be paid according to the fee structure provided prior to enrolment. It is our policy that the course fee will be all-inclusive. Participants will not be 'surprised' by unexpected requirements, fees or expenses. 

Course fee inclusions:

 

  •                  All tuition

  •                  Support and coaching

  •                  Any associated participant workbooks, handouts or manuals

  •                  Classrooms and facilities

  •                  Access to any specialised equipment necessary in the training.

 Where additional resources normally associated with a program of study are required (e.g. reference material, research documents, own computer) the participant will be clearly advised of exactly what is required in the pre-course materials or enrolment confirmation for the program.

 

Course fees can be accessed by downloading the course outline brochures from our website.

PACKAGING & DISCOUNTS

Where several units/courses are packaged together to provide a course offering, a single fee will be charged which may represent a discount over the individual course fees.  The negotiation of such discounts is managed and approved by our General Operations Manager or Business Administration Manager.  If you would like to discuss discounted course fees, please contact our office.

NON-REFUNDABLE APPLICATION FEES

An application (administration) fee of $75.00 is payable on all courses over the amount of $750.00 delivered by RMTS.  Application (administration) fees are NOT refundable. 

DEPOSITS and PAYMENTS

Course fees are due and payable as specified on the tax invoice or at time of online enrolment. For courses less than the amount of $1,500.00, the full course fee will be charged and payable prior to commencement of the course.

For all courses exceeding the amount of $1,500.00, a maximum deposit of $500.00 will be payable prior to commencement of the course plus the administration fee and progress payments must be made as per the terms and conditions stated on the invoice.  Progress payments will not individually exceed the amount of $1,500.00.

For short courses, it is Risk Management Training Solutions policy to invoice and collect payment prior to commencement of the course unless otherwise specified in the invoice or payment plan.  Should any money be outstanding, fees will be collected on the day for short courses.   For Qualifications, payment must be made in line with the payment schedule provided at the time of enrolment.

For group bookings, RMTS will invoice the company/employer.   The invoice must be paid within 14 days of receipt. No Statement of Attainment or Qualification will be issued until full and final payment has been received.

 

PAYMENT RECEIPT

A Risk Management Training Solutions invoice will be emailed to the participant on receipt of payment. If requested, a receipt will be generated and provided to the participant. 

CANCELLATIONS & WITHDRAWALS

A participant may request to withdraw from a program of study at any time during the course schedule.  Each request must be made in writing by completing the Course withdrawal/cancellation Form, or written request via email or other. Participants may also have their enrolment cancelled due to disciplinary matters.  Participants contemplating a withdrawal are advised to speak with our administration team to determine the best course of action.      

 

Cancellation and change fees are addressed according to:

  •                  notice given by the person making the request, and

  •                  course amount

REFUNDS

Risk Management Training Solutions DO have a refund policy set in place.  A full copy of our refund Policy can be downloaded from our website or you can request a copy by speaking with one of our admin team members. 

In the unlikely situation where RMTS is required to cancel a course due to insufficient numbers or for other unforeseen circumstances, participants will receive a full refund of the total amount of course fees paid (less an administration fee if applicable) or alternatively an offer to enrol in an equivalent or substitute course.

 

Course cancellations/withdrawals and subsequent requests for a refund must be made in writing by completing the Refund Application Form.   All supporting documentation is to be attached to a refund application where applicable.

 

A decision will be made within twenty (20) business days of receiving all information required to support an application.   Decision outcome will be notified in writing and if a refund is granted, payment will be made within ten (10) business days of making its decision.   Refunds will be paid in the same method, onto the same account details as per the original payment.

A non-refundable administrative handling fee of $75.00 is payable on all courses over the amount of $750.00 delivered by Risk Management Training Solutions.

 

  •                  A full refund will apply where RMTS cancels the course prior to commencement

  •                  A refund of unused course fees will apply where RMTS cancels the course after commencement. The amount of                       unused course fees will be calculated based on training and assessment already provided up to the day the                               course stops

  •                  A full refund will apply where RMTS cancels the course prior to commencement.

  •                  A full refund of the course fees paid will apply where the participant withdraws in writing 14 days or more prior to                   the course commencing less administration fee (if applicable)

  •                  75% refund of the full amount of course fees paid where the participant withdraws in writing less than 14 days                         but more than 7 days prior to the course commencing less administration fee (if applicable)

  •                  50% refund of the full amount of course fees paid where the participant withdraws in writing less than 7 days but                   more than 3 days prior to the course commencing less administration fee (if applicable)

  •                  No refund where the participant withdraws less than 3 days prior to the course start date or after                                               commencement of the course unless special circumstances apply.  Evidence must be submitted e.g. Medical                           Certificate

  •                  No refund where the participant is excluded for misbehaviour

All clients and participants have the right to appeal a refund decision made by RMTS by accessing the Complaints and Appeals Policy and Procedures.  Individuals wishing to submit an appeal of a refund decision should refer to the Complaints and Appeals Policy and Procedure.

 

The Refund Policy and the availability of the complaints and appeals processes does not remove an individual’s right to take action under Australia’s Consumer Protection Laws.

 

©2018 Risk Management Training Solutions PTY LTD trading as Risk Management Training Solutions RTO Code: 45440

Emergency Risk Management Queensland (ERMQ) Delivers training and assessment on behalf of Risk Management Training Solutions RTO:45440

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