COMPLAINTS & APPEALS
Risk Management Training Solutions aim to be open and transparent in the management of any feedback or complaint from a prospective or current participant or client as an opportunity for improvement.
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For a full copy of our Complaints and Appeals Policy please click here for download:
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How do I make a complaint?
Important Links:
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National Complaints Hotline 13 38 73
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Department of Education and Training
National Training Complaints Hotline
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Queensland Training Ombudsman
The Queensland Training Ombudsman is an independent office that provides Queenslanders with dedicated support to resolve training issues or make complaints about a training provider or services you have received.
Contact no: 1800 773 048
Email: ombudsman@ombudsman.gov.au
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Australian Skills Quality Authority (ASQA)
ASQA accepts complaints about training providers from all members of the community. ASQA takes a risk-assessment approach to student complaints, which allows them to focus on risks to the quality of vocational education and training in Australia.
Contact no: ASQA info line 1300 701 801
Email: enquiries@asqa.gov.au