COMPLAINTS & APPEALS
Risk Management Training Solutions aim to be open and transparent in the management of any feedback or complaint from a prospective or current participant or client as an opportunity for improvement.
For a full copy of our Complaints and Appeals Policy please click here for download:
How do I make a complaint?
Important Links:
National Complaints Hotline 13 38 73
Department of Education and Training
National Training Complaints Hotline
Queensland Training Ombudsman
The Queensland Training Ombudsman is an independent office that provides Queenslanders with dedicated support to resolve training issues or make complaints about a training provider or services you have received.
Contact no: 1800 773 048
Email: ombudsman@ombudsman.gov.au
Australian Skills Quality Authority (ASQA)
ASQA accepts complaints about training providers from all members of the community. ASQA takes a risk-assessment approach to student complaints, which allows them to focus on risks to the quality of vocational education and training in Australia.
Contact no: ASQA info line 1300 701 801
Email: enquiries@asqa.gov.au