Risk Management Training Solutions aim to be open and transparent in the management of any feedback or complaint from a prospective or current participant or client as an opportunity for improvement.

For a full copy of our Complaints and Appeals Policy please click here for download:

  Complaints and Appeals

How do I make a complaint?

COMPLAINTS & APPEALS

Important Links:

National Complaints Hotline   13 38 73

Department of Education and Training

National Training Complaints Hotline

Online Complaints link

Queensland Training Ombudsman

The Queensland Training Ombudsman is an independent office that provides Queenslanders with dedicated support to resolve training issues or make complaints about a training provider or services you have received.  

Contact no:  1800 773 048

Email:  ombudsman@ombudsman.gov.au 

Australian Skills Quality Authority (ASQA)

ASQA accepts complaints about training providers from all members of the community.   ASQA takes a risk-assessment approach to student complaints, which allows them to focus on risks to the quality of vocational education and training in Australia.

Contact no:  ASQA info line 1300 701 801

Email:  enquiries@asqa.gov.au 

©2018 Risk Management Training Solutions PTY LTD trading as Risk Management Training Solutions RTO Code: 45440

Emergency Risk Management Queensland (ERMQ) Delivers training and assessment on behalf of Risk Management Training Solutions RTO:45440

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