The RIICOM201D Communicate in the workplace unit provides participants with the essential skills and knowledge required to communicate effectively in operational workplace environments. It is designed for people working in, or preparing to work in, the mining, resources, civil construction, and infrastructure industries, where clear information exchange is vital for safety. Participants will learn to plan and deliver workplace communication using appropriate systems and processes tailored to industry-specific needs.
What you will learn:
The course is suitable for individuals in operational roles who need to communicate effectively as part of a team. On successful completion, participants will have increased confidence to work professionally in diverse teams, support workplace safety, and meet industry expectations as reliable and effective workplace communicators.
• Age: Participants must be a minimum of 18 years old
• Unique Student Identifier (USI): A valid USI must be provided prior to course commencement
• Language, Literacy, Numeracy and Digital needs (LLND): must be assessed before commencing the course you are enrolled for. You need to be confident to interpret safety instructions, complete documentation and communicate directly and using radios
• Identification: Official Photo Identification will need to be presented on the day of your course
The RIICOM201D Communicate in the workplace course is suitable for individuals who primarily working in operational roles within mining, resources and infrastructure industries.
This course is suited for:
Suitable for:
Completing the RIICOM201D Communicate in the workplace course provides participants with effective communication competencies valued across multiple industries to ensure safety, productivity and compliance.
Key benefits include:
The RIICOM201D Communicate in the workplace will prepare you in developing essential communication techniques to enhance safety and efficiency in high-stakes environments, preparing you for operational roles to manage site communication systems and safely and confidently exchange information with team members and supervisors.
Roles that this unit may be relevant to:
Industry sectors where this unit may be relevant:
On completing RIICOM201D Communicate in the workplace, students will be able to:
This course includes the following nationally recognised unit(s) of competency:
It may be delivered individually or as part of a qualification or skill set.
Qualifications that include this unit are:
| Unit Code | Unit Name |
| RIICOM201D | Communicate in the workplace |
• Participants will need sufficient English skills to interpret safety instructions, complete documentation and communicate during classroom and practical demonstrations and assessments.
• A pre-course LLND assessment ensures you have the reading, writing, numeracy and communication skills needed to successfully complete the course.
• Digital Literacy – you will require digital technology proficiency sufficient to use and navigate various forms of digital and electronic tools, platforms and technology to communicate and demonstrate understanding of course information and skills.
There are no prerequisites for this unit.
The following methods will be used to assess competency for RIICOM201D Communicate in the workplace
The RIICOM201D Communicate in the workplace unit is a nationally recognised competency, accredited under the Australian Qualifications Framework (AQF).
Successful participants will receive a Statement of Attainment for National Training Register – RIICOM201D Communicate in the workplace issued by an Australian Registered Training Organisation (RTO) upon demonstrating competency in all assessment requirements.
Personal Protective Equipment (PPE) and training materials will be provided on the day of your course.
Our Forrestdale Training Facility has a compact kitchen area with an automated tea/coffee machine.
Courses include practical demonstrations and assessments that all participants are required to be involved in.
All participants are required to wear:
We also encourage you to dress accordingly for weather conditions and suggest the following items:
On the day of your course, you will be required to provide official photo identification on arrival at our Forrestdale Training Centre or other training locations.
Expired identification will not be accepted.
The RIICOM201D Communicate in the workplace involves practical assessments in simulated workplace environments.
Exact daily schedules—including start and finish times, break periods, and assessment windows—will be provided upon completion of enrolment, allowing us to tailor information to your specific training group and location.
RMTS trainers and assessors deliver a blend of supervised learning, theoretical assessment activities, and realistic scenario‑based training to ensure learners can confidently apply their skills in real‑world environments. Each training day is structured to balance knowledge development with hands‑on practice, including multiple opportunities to participate in realistic simulations and skill‑building exercises.
This course is delivered at a range of workplaces and training sites to provide realistic, industry-specific learning environments. See our locations below:
RMTS can deliver many of our courses at your nominated site or in your workplace.
Why send staff off‑site when RMTS can deliver high‑impact training right at your location?
Contact us to tailor a site-specific program and create a delivery plan built specifically for your operational needs.
Experience dynamic learning at Forrestdale, Perth with great facilities in a great location
The cost of the RIICOM201D Communicate in the workplace reflects the high level of industry expertise, resources, and workplace-based training provided.
| Title | Fee |
| Full Fee1 | $240 |
| Location | Please request course fees for your workplace or onsite delivery |
Enrolling in our courses is now easier than ever, thanks to our online enrolment process. Simply click on the button below, and you’ll be taken to our online enrolment form, where you can provide all the necessary information and complete your enrolment in just a few easy steps. Our online enrolment process is convenient, secure, and available 24/7, ensuring that you can enrol at a time that suits you. Don’t let distance or time constraints hold you back from achieving your career goals. Enrol online today and take the next step in your professional journey.
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