This policy explains how RMTS manages all fees and refunds for nationally recognised training and assessment services, ensuring fairness, transparency, and compliance with the 2025 Standards for RTOs. It outlines clear procedures for enrolment, withdrawal, and refund eligibility in accordance with applicable and relevant government laws and regulations.
RMTS provides upfront, accurate details about course fees, payment schedules, and any additional costs before enrolment. Students are informed of their financial obligations and rights to ensure full transparency and confidence in their training investment.
Refunds are processed according to clearly defined timelines and conditions, balancing fairness to students and operational integrity. The policy ensures that all refund decisions comply with consumer protection laws and uphold RMTS’s commitment to ethical training delivery.